At Sandi Video, we strive to ensure our customers have a seamless experience with Sandi Video. Please read our Refund and Cancellation Policy carefully to understand your rights and obligations.
1. Subscription Cancellations
Cancel your Sandi Video subscription at any time.
- How to Cancel: To cancel your subscription, visit your account settings in the app and select "Cancel" or contact our support team at support@sandivideo.com. Please follow the instructions for cancellation.
- Continued Access: You will retain access to Sandi Video content library and services until the end of your current billing cycle.
- No Refunds: Sandi Video will not refund you for a canceled subscription period, but your access will remain until the next billing date.
2. Refund Eligibility Circmstances
- Accidental Billing: If you were incorrectly charged after cancellation or have duplicate billing, please contact us immediately to resolve the issue.
- Third-Party Billing: If you paid through Apple or Google, or another partner, then you must request a refund directly from that platform.
Non-Refundable Circumstances:
No Refunds are provided:
- Change of Mind: If you no longer want the Sandi Video subscription after purchase, we cannot provide a refund.
- Discontent: Refunds won't be given for dissatisfaction with the available content.
- Usage: If you lack using Sandi Video service after subscribing, you will not be eligible for a refund.
3. Refund Process
Follow process steps if you qualify for a refund:
- Contact Support: Email us at support@sandivideo.com with the following details:
* Your registered email address.
* Subscription details (Plan name, Payment Date).
* Reason for the refund request.
- Verification Process: Your request will be reviewed to determine confirm your eligibility for a refund.
- Refund Processing Time: Refunds will be processed within 7–10 business days, upon approval, and will be credited to the original payment method used during the transaction.
4. Changes to Sandi Video Policies
Sandi Video reserves the right to update or modify this Refund and Cancellation Policy at any time. We will notify users of any significant changes via email or in-app notifications. Continued use of Sandi Video after changes are made will signify your acceptance of the revised policy.
6. Contact Us
If you have any questions about this policy or need further assistance, please reach out to us at:
📧 Email: support@sandivideo.com
Your satisfaction is important to us, and we strive to address any issues promptly.
Thank you for Sandi Video membership and being a valued customer.
Company: Sandi Video
Support Contact: support@sandivideo.com